Get CloudCherry to analyse your customer’s journey, solve problems and delight them
Puma enhanced their ‘Customer Experience’ with the help of CloudCherry.
The Best CX Platform for Actionable Customer Insights
Yesterday’s CX platforms were built with the challenges of yesterday in mind.
Today’s CX pros are looking to move beyond surveys and embrace a journey-based approach to customer experience. A 360-degree view of the customer? AI and predictive analytics? Now you’re talking.
CX is changing. At CloudCherry, we built a better, faster CX platform, so your CX initiatives can be successful.
BY THE NUMBERS
CloudCherry vs. The Rest
User Satisfactory RatingsThe ratings below are based on user reviews collected by G2 Crowd as of July 20, 2018.
A CX Leader in Customer Journey Mapping
CloudCherry has the most comprehensive customer journey mapping solution on the market.
Gain a 360° View of the Customer
You’ve got all kinds of surveys from various departments. Let’s break down the data silos.
Powerful integrations bring all of your data together, so you can uncover trends among specific customer segments. Gain a new level of connectivity to the customer for holistic insights.
If a customer shows signs of churning or dissatisfaction, CloudCherry can open a ticket in your help desk for your team to follow up and close the loop.
Disrupting CX with AI and Machine Learning
Data alone isn’t enough. The next generation of CX demands a platform that can take your data from descriptive to prescriptive actions.
CloudCherry aggregates all of your survey data in real-time dashboards, with point-and-click ease.
AI and machine learning help you identify concrete actions that will positively impact your customer experience efforts.
CloudCherry is disrupting the CX industry’s legacy platforms and the old way of doing things.
“Path analysis and predictive analytics with CloudCherry was able to show internal and external data on exactly where to invest time and energy. Pretty cool stuff!”
BRUCE TEMKIN, CX INFLUENCER
“CloudCherry allowed us to collect feedback in real time. I saw the commitment of CloudCherry as a partner as they were willing to customize the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment.”
HEAD OF RETAIL, PUMA
“CloudCherry helped our Customer Loyalty Program scale, expand and thrive. Their support, consultation and comprehensive approach to Voice of Customer saved us time and money! CloudCherry has been an excellent partner and consultant, and with their expertise and capabilities, I’m confident we will exceed our goals!”
SR PROGRAM MANAGER, CISCO
10 Problems with Your Current CX Strategy
The Customer Experience Maturity Model
How to Drive Actionable Insights, Not Just Feedbac