Get CloudCherry to analyse your customer’s journey, solve problems and delight them
Puma enhanced their ‘Customer Experience’ with the help of CloudCherry.
Build your own survey with our varied and diversified questionnaires
Dynamic Questionnaire Builder
The Delightful Approach To Creating
Our approach to survey questionnaire creation helps organizations create and send out surveys effortlessly. Add, modify, or delete questions with ease and create any number of surveys to monitor customer experience across every single touchpoint and channel.
Why Global Organizations Prefer Our
Our dynamic questionnaire builder lets you create and customize survey questionnaires in no time. Choose from different question types (Star Rating, Yes/No, Multiple Choice, Open-text and more) to create varied and diversified questionnaires.
Our drag and drop functionality makes it easy to add, delete, modify and reorder survey questions
Add different question tags ranging from NPS and CSAT to Email and SMS to classify and segregate questions in your surveys. This makes analyzing customer responses easier.
Set triggers in the survey questionnaire so that the questionnaire flow depends on the type of customer responses. A detractor can be asked to answer a completely different set of questions when compared to a passive or promoter. For instance, when a customer rates you below a certain score on the NPS scale, the follow up questions can be a different set compared to the normal flow in a questionnaire.
How do you make sure that your customer response rates don’t drop? Use our new response drop-off widget to identify and call out questions for which maximum survey drop offs happen.
Based on these insights, optimize surveys, add, remove or modify questions, and as a result, improve response rates and gain deeper feedback responses to help you ultimately create better experiences.
Title of the ebook
Overcoming the Challenges of a Modern CX Transformation
CloudCherry + Puma: Leveraging Insights to improve Store Experiences