Get CloudCherry to analyse your customer’s journey, solve problems and delight them
Puma enhanced their ‘Customer Experience’ with the help of CloudCherry.
(Better than) Enterprise grade security for your data
Rest Easy with CloudCherry’s Data Security
Best in class security built into one product – that’s CloudCherry
Protect your enterprise against new vulnerabilities and keep aware of evolving security requirements like GDPR with CloudCherry. Build your CEM program with the reliability of a PaaS (Platform as a Service) architecture backed by Microsoft, while leveraging advanced capabilities such as Zero Knowledge Operations and BYOK (Bring your own Key).
Choice of 5 Continents for Data Residency & Sovereignty
Operate your CEM program out of more than 5 global locations. This enables security conscious businesses to maintain control over the location where regulated data and documents physically reside.
Privacy and data residency requirements vary by country, and customers of CEM services need to consider the laws that govern their business. With CloudCherry, customers can choose a location to meet their regulatory requirements.
Security Brewed Your Way – Security or Convenience? You get to pick and choose the right mix.
Security for user access is best designed with the context of the item being secured in mind. Make the right choice by setting up security policies at the account, role, or departmental level that works best for you and your business.
Encryption Control: Bring Your Own Master Key on Every Account
Be compliant and adhere to best practices by proactively protecting sensitive data, rather than being reactive. BYOK allows for security teams to be proactive in securing sensitive data through revoking or updating their encryption key. Because everything is hosted and maintained on the customers side, we never handle the key – your security is fully in your own hands. Security teams can ensure they are following their own policies by using their own key management systems, even rotating through keys several times a day for advanced security. Revoking the key at any time will nullify all data in CloudCherry. With our industry-leading BYOK encryption capabilities every CIO can rest easy knowing that they have full control.
Hybrid Model with PII Data on Premise
CloudCherry provides best in class security when it comes to PII data (personally identifiable information). In this proprietary hybrid model, no PII data is stored on the cloud. Survey Invitation Manager resides within the enterprise infrastructure either on a server or on a dedicated windows machine. It compiles a list of qualified customers for the survey based on business rules, generates unique survey links to eligible customers, and dispatches customized links through the enterprise SMS/Email gateways. Finally, survey responses are collected and rendered as rich insights on the CloudCherry dashboard. In this process, no PII data leave the enterprise premise.
CloudCherry Technology and API
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