Privacy Statement

Customer Analytics Technologies Inc. (“CAT”), a Delaware corporation, is committed to protecting your privacy. Our policy is to collect no personally identifiable information about you when you visit our website unless you affirmatively choose to make such information available to us. However, our web servers may recognize some non-personal information such as your Internet location (IP address).

We provide you the right and control over your personal information while visiting our website. We acknowledge that personal information, such as your name, email address, telephone number, etc. are kept private and confidential. At some point during your visit, you may be required to give that information for internal purposes. Accordingly, the information you provide is stored in a secure location and it is only accessible by designated staff of CAT.

By accessing the Service (as defined below), you accept this Privacy Policy and you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Feedback Survey Data

CAT provides software as a service (SaaS) service for businesses conducting feedback collection using mobile devices and other collection methods (“Service”). Following collection, the information is stored on CAT’s platform for analysis. These activities are primarily targeting customer and employee satisfaction issues, but may also include market, product, and service research, as well as other types of research. Survey data collected may be hosted and accessible on CAT’s platform, or on our clients’ own hosting sites.

Collected data may provide our clients with your Personal Information for the purpose of improving their operations and/or contacting you to follow up on your service experience, and/or the information you provided. Be aware that CAT’s clients have full access to the data, and therefore bear full responsibility for usage of that data. In such cases, please refer to the privacy policy of the CAT’s client who invited you to provide information and feedback.

Personal Information

When you access and use the Service, CAT may ask you for Personal Information that can be used for contact or identification purposes (“Personal Information”). Personal Information includes but is not limited to your name, email address, mailing address and any other information that you provide to CAT. CAT uses this Personal Information to provide the Service and administer your inquiries. Personal Information may be aggregated, de-identifiable, depersonalized and used to improve the quality of the Service (“Aggregated Information”).

How We Use Your Personal Information

We may use and disclose your Personal Information only as follows:

 

Communications

All communications with CloudCherry are transmitted over SSL (HTTPS) for access to the Insight Center as well as the API

Credit Card Security

We use third-party payment processors (the “Payment Processors”) to bill you through a payment account linked to your Account on the Services (your “Billing Account”) for use of the paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processors in addition to this Agreement. We are not responsible for error by the Payment Processors.

By choosing to use paid Services, you agree to pay us, through the Payment Processors, all charges at the prices then in effect for any use of such paid Services in accordance with the applicable payment terms and you authorize us, through the Payment Processors, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment.

Copyright

All content included in or made available through CAT, such as text, graphics, logos, button icons, images, digital downloads, and data compilations is the property of CAT or its content suppliers and protected by United States and International copyright laws.

Modifications to our Privacy & Security Statement

We change our privacy practices from time to time as the need arises. When we do, we will revise this Privacy & Security Statement and we will post the revised document on our website.

Contacting Us

If you have any questions or suggestions about this privacy statement, the practices of this website, or your interactions with this site, please write to us at info@getcloudcherry.com