Get CloudCherry to analyse your customer’s journey, solve problems and delight them
Puma enhanced their ‘Customer Experience’ with the help of CloudCherry.
To Engage With Customers
The Most Powerful Omnichannel Strategy
The Proven Approach To Drive Multi-Channel
CloudCherry is the first Voice of Customer platform to offer 17 different physical and digital engagement channels to collect customer feedback. From email and SMS surveys to pop-up and tablet surveys, organizations can leverage a wide range of channels and touchpoints to listen to their customers. All feedback collected is sent to a centralized dashboard to build a holistic picture of the customer.
The Most Effective Means To Track
Create and customize multi-channel surveys with our Questionnaire Builder in no time. Select from various question types (Star Rating, Yes/No, Multiple Choice, Open-text, and more) to cover every aspect (from onboarding to any engagement) of the customers’ experience throughout their journey.
Our drag and drop functionality makes it easy to add, delete, modify and reorder survey questions. Add different question tags ranging from NPS and CSAT to Email and SMS to classify and segregate survey questions. This makes it easier (during analysis of – instead say “when analyzing”) customer responses.
Send surveys across multiple touchpoints and channels in order to gauge customer loyalty and satisfaction. Leverage online channels such as Email, Website, chatbots, Pop-up surveys and more to monitor digital customer engagement.
Also, tap into offline channels such as IVR, paper surveys and more in order to track face-to-face customer interactions, engagement, and experiences
We help strategic and operational leaders easily track key loyalty metrics. Find out how likely it is for customers to recommend you, and how effortless it is for them to engage with you and find solutions to their issues.
Use our multi-channel surveys to track NPS, CSAT and other loyalty metrics in real-time so that you are always aware of the customer’s perception of your brand. View our simple yet powerful widgets to monitor these scores in real-time across various teams
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