The Most Powerful Omnichannel Strategy

To Engage With Customers

Customer Engagement

The Proven Approach To Drive Multi-Channel

Customer Engagement

The Most Effective Means To Track

Omni-Channel CX

Create Multi-Channel Surveys Effortlessly

Create and customize multi-channel surveys with our Questionnaire Builder in no time. Select from various question types (Star Rating, Yes/No, Multiple Choice, Open-text, and more) to cover every aspect (from onboarding to any engagement) of the customers’ experience throughout their journey.

Our drag and drop functionality makes it easy to add, delete, modify and reorder survey questions. Add different question tags ranging from NPS and CSAT to Email and SMS to classify and segregate survey questions. This makes it easier (during analysis of – instead say “when analyzing”) customer responses.

Tap Into Online And Offline Touchpoints

Send surveys across multiple touchpoints and channels in order to gauge customer loyalty and satisfaction. Leverage online channels such as Email, Website, chatbots, Pop-up surveys and more to monitor digital customer engagement.

Also, tap into offline channels such as IVR, paper surveys and more in order to track face-to-face customer interactions, engagement, and experiences

Track Nps & Csat In Real-Time

We help strategic and operational leaders easily track key loyalty metrics. Find out how likely it is for customers to recommend you, and how effortless it is for them to engage with you and find solutions to their issues.

Use our multi-channel surveys to track NPS, CSAT and other loyalty metrics in real-time so that you are always aware of the customer’s perception of your brand. View our simple yet powerful widgets to monitor these scores in real-time across various teams

Ebook

The Ultimate CX Platform for Credit Union Member Loyalty

Whitepaper

A Complete List of Commonly Deployed Surveys by Credit Union

Success Story

CloudCherry + Puma: Leveraging Insights to improve Store Experiences