Get CloudCherry to analyse your customer’s journey, solve problems and delight them
Puma enhanced their ‘Customer Experience’ with the help of CloudCherry.
In-store or Online: Deliver the Experience your Customers are Asking for
Drive Loyalty, Satisfaction And Advocacy
Transform customers into brand ambassadors with
Each journey is unique and being able to customize those journeys is vital to tracking the experience for all of your customers. See NPS broken down into deeper insights and focus on the areas that truly are causing a gap.
See how each journey compares to another. Slice the data by your specific segments like age, persona, location, etc.
You receive an enormous amount of feedback from customers every day in the form of product reviews, survey responses and social media conversations – but actually putting this feedback into action is difficult. Humans tend to focus on the squeaky wheel, or the loudest anecdotal evidence when making decisions. This isn’t always what’s best for the business.
CloudCherry can turn qualitative customer feedback into actionable customer insight. Our text analytics module uses AI and machine learning to analyze plain, unstructured text to uncover what your customers are really saying and how they really feel. Our natural language processing (NLP) takes the words of your customers and converts them into valuable data by pulling out the most important themes and sentiment. The days of reading and tagging every review or comment are over. Leave the heavy lifting to CloudCherry so you can spend your time delivering a delightful experience for your customers
Moving from insight to action requires a dashboard that surfaces more than just trends and survey scores. At CloudCherry, we help you cut through the clutter and identify exactly which concrete actions from you will impact your business performance.
Too much data can be almost as frustrating as not enough data – a situation often resulting in data paralysis. Rather than sending away for a data analyst to crunch through surveys and customer responses, CloudCherry allows you to uncover insights in real time and loop in the relevant stakeholders to take action.
For example, each store manager wants to know what’s happening within their own location. In CloudCherry you can create dashboards for each store and district manager, so they can see everything they need to see – but nothing more. Empower everyone on your team from store managers to product designers to executives with easy to read dashboards.
Don’t spend hours analyzing excel sheets and data. Let us do it for you. With our customizable dashboards we provide real-tangible action items that you can act on right away. Avoiding the time it takes for a consultant or services to give you recommendations on where you should focus.
With predictive analytics you’ll be able to get ahead of the game by seeing how negative NPS can impact business results. With advanced predictive analytics, customer experience leaders can pinpoint exactly what they need to do to move the needle and drive ROI.
Leverage path analysis to identify critical drivers of customer loyalty, understand the correlations between them and establish causation.
Does your return policy correlate with high NPS ratings? What factors drive higher return policy ratings? Anticipate churn and proactively address customer issues with our churn predictor solution.
Close the loop
CloudCherry empowers retail to act on customer feedback through integrations into your contact center, CRM, marketing software, and much more.
Raise customer responses as tickets, assign them to agents who then initiate follow ups and close the feedback loop.
“The CX platform allowed us to collect feedback in real time. I saw the commitment of CloudCherry as a partner as they were willing to customize the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment.”
HEAD OF RETAIL (SEA)
“We chose CloudCherry because of customer journey mapping. No other competitors in CX space have focused or started the strategy of measuring customer experiential data using journey mapping. This feature was something we were looking for a long time. It brought all the customer data in one place and we were able to gain insights and make sound business decisions easily.”
Senior VP, Customer Strategy
Chelsea Rae Lee
“CloudCherry helped our Customer Loyalty Program scale, expand and thrive. Their support, consultation and comprehensive approach to Voice of Customer saved us time and money! Best in class tools, and systems helped to quickly analyze our unstructured data and turn what was qualitative data into quantitative data. We are focused on taking our program to the next level this year. CloudCherry has been an excellent partner and consultant, with their expertise and capabilities, I’m confident we will exceed our goals!”
Senior Program Manager
“We’re trying to become embedded in our customers’ lives through our journeys. Adoption must go up, cost of acquisition must go down, and the cost of the transaction must go down. All these costs fall off from how you designed your journey and your delivery processes. Looking across all the journeys, you need to understand the cost of keeping your customers engaged. This is how you determine whether your customer experience is impacting results across the entire journey.”
Regional Head Customer Journey Experience
“We strive to really listen to concerns and focus on making improvements, whether it means changing processes, policies and/or vendor changes. We want the members to know that we care, we listen and what they tell us is important. Every comment and score is analyzed and presented on our CloudCherry dashboard. CloudCherry helps with our strategic priorities to create a segregated member experience by measuring and acting upon our member’s feedback that helps us meet our goals.”
Member Experience Manager
“Cloud cherry has helped us better understand the customer journey and find areas of improvement. Its great working with their young and passionate team, a team that understands the challenges involved in creating and monitoring great customer experience in an airline like Vistara, which likes to refer to itself as #NotJustAnotherAirline”
Chief Strategy and Commercial Officer
“At Solarity Credit Union, we are committed to providing extraordinary experiences that exceed expectations of our members. CloudCherry software has helped us enhance our member experience tremendously by highlighting areas we can improve upon, as well as areas that we are excelling in. The feedback we receive on the platform helps us direct our efforts efficiently, as we are crafting the ideal member journey. The team at CloudCherry has closely collaborated with us on our journey to deliver delightful member experiences.”
Member Experience Enthusiast
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