Deliver Banking Experiences that foster Customer Trust

Map Macro And Micro Journeys

Map micro and macro journeys that your customers take to record every single customer interaction. Switch from macro to micro journeys to investigate how your bank can handle interactions more tactfully.

Get a clear understanding of how the customer perceives his/her experience with your bank across various stages of the journey.

Discover Pain Points Through Journey Analytics

CloudCherry’s Journey Builder solution enables banks to not just build end-to-end customer journeys but also identify the inhibitors of a smooth omni-channel experience.

Find out why customers take too long to make payments, set accounts, or get an issue resolved with a service rep. Uncover pain points related to specific customer actions that happen across multiple channels.

Derive Correlations Between Drivers Of Loyalty

With CloudCherry, leverage path analysis to identify critical drivers of customer loyalty, understand the correlations between them and establish causation.
Does ‘staff behavior’ have the maximum correlation with high NPS ratings? What factors drive higher staff behavior ratings? Anticipate churn and proactively address customer issues with our churn predictor solution.

Discover Customer Sentiment With Deep Learning

CloudCherry helps banks use deep learning and machine learning to analyze sentiment behind customer conversations. Monitor customer reviews on social platforms and comments on open-text responses to bucket the sentiment as positive, negative, or neutral.
Choose between various technologies – IBM Watson, Azure ML and CloudCherry’s own proprietary deep-learning algorithm – for customer sentiment analysis.

Bring Data Into A Centralized Platform

The feedback collected across CloudCherry’s engagement channels is brought into a centralized dashboard. It enables banks to look at customer data holistically, create effective omni-channel experiences, and seamlessly integrate digital (website, online banking) and physical channels (branches, contact centers).
This also eliminates silos and the need to manually bring data from different touchpoints together.

Customize Omni-Channel Surveys On Questionnaire Builder

CloudCherry allows banks to create and customize omni-channel surveys on its Questionnaire Builder. Select from different question types (ratings, multiple-choice, yes/no, etc.), set flexible conditions for questions and assign tags to questions.
Use our drag-and-drop feature to effortlessly create, modify, delete, and reorder questions.

Get A Holistic View Of The Customer

With CloudCherry, banks can easily integrate experiential customer data with different exclusive data sets – behavioral, transactional, observational, and experiential – into a single platform.
Our integrations help sales, marketing and CX teams generate deeper insights and also build organizational alignment around the customer experience.

Drive Effective Loop Closure

CloudCherry empowers banks to act on customer feedback through integrations. Drive effective feedback loop closure by integrating with your CRM or ticketing platform.
Raise customer responses as tickets, assign them to agents who then initiate follow ups and close the feedback loop.

Run Personalized Marketing Campaigns

Our integrations help banks drive their marketing efforts. Integrate with various leading marketing platforms to create contextual marketing campaigns for different customer groups.
Extract data on customer groups from CloudCherry, export it to your marketing platform and run personalized campaigns on deals, offers, and more.