Get CloudCherry to analyse your customer’s journey, solve problems and delight them
Puma enhanced their ‘Customer Experience’ with the help of CloudCherry.
We aim to amaze you with our CX skills
Delighting Customers In Every Industry
Industries Where CloudCherry
Our Member Experience platform helps Credit Unions monitor and enhance member experience in real-time. Collect feedback from members across 17 different digital and physical channels and track omni-channel engagement.
Track key loyalty metrics like NPS, boost retention rates and anticipate member needs with the help of our predictive and prescriptive analytics platform. Leverage our integrations to close the loop on member feedback and drive personalized marketing campaigns.
Financial services organizations can start delivering delightful customer experiences with CloudCherry. Align your loan, mortgage, and other offers with customer expectations and create seamless experiences across multiple channels – website, mobile app, branches and more.
Improve customer loyalty, satisfaction and retention rates by monitoring key metrics such as CSAT, NPS, CES and more in real-time. Action customer feedback and create organization-wide alignment around customer experience.
Banks can transform their customer experience with CloudCherry’s Voice of Customer platform. Map omni-channel customer journeys to better understand mobile banking, internet banking and more. Collect feedback across multiple touchpoints and track key loyalty metrics to gauge customer satisfaction.
Integrate experiential data with other operational data to close the feedback loop consistently and build a holistic view of the customer. Understand the levers of CX, predict customer behavior, and anticipate customer churn on our advanced analytics platform.
Our CEM solution helps Retail organizations track & improve omni-channel customer experience. Build a journey-based approach to managing experiences and listen to customers across 17 various digital and physical feedback channels. Set personalized dashboards and metrics for different teams to monitor performance of various CX aspects – store ambience, website navigation, mobile app experience and more.
Use our flexible ready-to-go integrations to bring together experiential and other data sets and create a holistic view of the customer. Also, tap into open-text responses and comments to analyze and bucket customer sentiment.
Business to Business (B2B)
CloudCherry’s comprehensive NPS program helps you keep track of customer loyalty scores in real-time. Identify detractors, passives and promoters in your customer base and get actionable insights to turn detractors and passives into promoters. Track the Net Promoter Score for separate teams as well as along every stage along the customer journey.
Power your channel partners to deliver delightful experiences by setting customized views for different teams. Integrate CX with other data sources to close the loop on feedback effectively and also run personalized campaigns for various customer groups.
CloudCherry helps organizations worldwide track, monitor and improve omni-channel customer experience. Map complex customer journeys across multiple touchpoints and collect customer feedback on 17 different physical and digital channels. Integrate customer experience data with other third-party systems to build a holistic view of all customer interactions and enable consistent feedback loop closure. Our predictive analytics solution helps create proactive improvement strategies, understand the levers of CX, and maximize profitability from CX investments.
Track, monitor and improve guest experience at your hotel using CloudCherry’s Customer Experience Management platform. Adopt a journey-based approach to managing guest experience and listen to your guests at every opportunity to never miss out on any feedback.
Set real-time alerts to address negative feedback on time and ensure that detractors are turned into promoters. Track key loyalty metrics such as NPS, CSAT, and CES, in order to gauge customer satisfaction across the organization.
Track, analyze and enhance patient experience in real-time across multiple touchpoints – pre-consultation, post-consultation, and more. Create and customize surveys effortlessly, and address negative patient feedback in real-time.
Adopt a journey-based approach to managing patient experiences and track key metrics such as NPS to gauge patient loyalty and satisfaction. Use our predictive analytics solution to proactively assess patient expectations, and drive improvements in technology and processes that are in-sync with patient needs.
Track and enhance the experience at your restaurant using CloudCherry’s Customer Experience Management platform. Adopt a journey-based approach to managing restaurant experience and listen to your customers across multiple touchpoints. Set real-time alerts to address negative feedback on time and ensure that angry customers are delighted. Track key loyalty metrics such as NPS, CSAT, and CES, in order to gauge customer satisfaction and measure the impact of word-of-mouth marketing.
Educational institutions can make student life truly delightful. Map complex journeys that your students, faculty and staff are having with various services across multiple channels. Respond to student feedback on time and ensure that you are able to deliver holistic experiences right from onboarding to on-campus facilities, research opportunities and more.
Our predictive and prescriptive analytics solution lets you not just view what’s happening today, but truly plan the path your institution needs to take to drive greater success and laurels.
Title of the ebook
Overcoming the Challenges of a Modern CX Transformation
CloudCherry + Puma: Leveraging Insights to improve Store Experiences