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Product Tours

Get started by learning more about how to use CloudCherry by following these introductory videos. If you are an organization administrator, visit CX Setup.

Get Started

Get a quick end to end tour of CloudCherry's product.
  • Learn how you can listen to customers across the entire journey,
  • check the pulse of your customers at different touchpoints,
  • monitor trends and spot emerging systemic patterns,
  • compare journey segments and uncover underserved high value customer groups,
  • prioritize action using predictive analytics and
  • track CX impact through continous experiments and innovation.
Learn more about CloudCherry's unique approach to CEM with a quick walkthrough of CloudCherry University.
Learn about some of the popular CloudCherry features, and how to find your way around the product navigation to access them.

View Responses

Learn about viewing responses that come in from CloudCherry's 17+ different channels so you can proactively take action across the entire customer journey. View and and analyze responses to understand the scores, ratings, pre-fill and post-fill meta data. Drill down into individual customer journeys to look at past responses. Export responses out to Excel with personalized reports.
Drill down in aggregated responses to understand feedback better. Visualize it in flexible different ways, and export it into different formats for reporting. Use the interactive diagnostic drill-down to filter the real-time and get to the root cause of problems. Switch over to Responses to understand the `why` behind the ratings.

Check Pulse

Learn more about the canned NPS widget, how NPS is calculated, and how to use it track the overall pulse of your customers.
Learn more about the CSAT widget, the different ways CSAT is calculated, and how to use it track the overall pulse of your customers.
Learn more about the canned CES widget, how CES is calculated, and how to use it track the overall pulse of your customers.
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  • Leverage the power of Text Analytics to understand the overall sentiment of your customers algorithmically analyzed from various unstructured data sources.
  • Minor trends of words and topics customers are talking about to understand how customers feel about changes you've introduced.
  • Take proactive action based on rule based real-time notifications based on emerging themes.
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Compare Journey Segments

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Prioritize Action

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Track Impact

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Share Findings

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Research

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Troubleshooting Problems