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Help & Feedback

Getting Assistance and Providing Feedback

CloudCherry University is intended to be a one stop place for you to get self-serve assistance with common needs. But if you need additional assistance, you’ll find useful resources here.

Supported Browsers

CX Setup

Google Chrome And Microsoft Edge offers some of the more advanced browser capabities that we leverage, and the Insights Center is optimized for a superior experience on Chrome and Edge browsers. Especially for admin modules like CX Setup, Latest versions of Goggle Chrome and Microsoft Edge is recommended.

Desktop Supported Versions
Google Chrome (Windows and Mac) Latest stable version supported
Microsoft Edge Latest stable version supported

Insights Center

This section describes the supported browsers for the CloudCherry Insights Center.

In order for us to ensure we deliver a great experience using modern capabilities, and also protect all customer data using industry best practices, we focus on a matrix of actively supported modern browsers.

Desktop Supported Versions
Microsoft Internet Explorer (Windows)1 Version 11
Microsoft Edge Latest stable version supported
Mozilla Firefox (Windows and Mac)2 Latest stable version supported
Google Chrome (Windows and Mac) Latest stable version supported
Safari (Mac)3 Limited support
Mobile Supported Versions
Mobile Safari (iOS)4 Via Mobile App
Android (Android)4 Via Mobile App
Chrome (Android and iOS)4 Via Mobile App

Notes

A minimum screen resolution of 1280x800 is needed to render all web elements correctly.

Web Survey

This section describes the supported browsers for the CloudCherry Web Survey.

In order for us to ensure we deliver a great experience using modern capabilities, and also protect all customer data using industry best practices, we focus on a matrix of actively supported modern browsers.

New Web Survey

Desktop Supported Versions
Microsoft Internet Explorer Not Supported
Microsoft Edge Version 15 and above
Mozilla Firefox (Windows and Mac) Version 50 and above
Google Chrome (Windows and Mac) Version 54 and above
Safari (Mac) Version 9.1 and above

In addition to our modern web survey, we have a fallback survey that offers compatibility with older browser versions with a simpler experience to ensure you are able to maximize response rates.

Fallback Web Survey

Desktop Supported Versions
Microsoft Internet Explorer Version 9 and above
Microsoft Edge All versions
Mozilla Firefox (Windows and Mac) Version 30 and above
Google Chrome (Windows and Mac) Version 34 and above
Safari (Mac) Version 7.1 and above
Mobile Supported Versions
Mobile Safari (iOS) Version 7 and above
Android Chrome (Android) Version 2.3 and above

This is a partial list of supported browsers. Both the modern and fallback web survey requires Javascript enabled.

If want to see whether your current browser is supported, visit the Compatibility Check. Optionally, you can also check compatibility of other browsers by copy/pasting UserAgent information from WhatIsMyBrowser into the Compatibility Check.

CloudCherry Language Support

WXM currently supports a different set of languages for different sections or parts of the product.

Below is a table of the supported languages across 3 of our most popular channels.

Language/Language.png


  1. CloudCherry Insight Center is tested with these versions of Internet Explorer in standards-compliant rendering mode, not compatibility mode. Enabling compatibility mode may cause problems because it emulates older, unsupported rendering modes. IE11 is considered a legacy browser with significantly less performance overall than Edge, and certain analytics capabilities may be limited or offer a degraded experience. ↩︎

  2. CloudCherry Insight Center does not support private browsing in FireFox. ↩︎

  3. CloudCherry Insight Center has limited support for Safari on the latest stable version on latest OS release, and certain analytics capabilities may be limited or offer a degraded experience. ↩︎

  4. Instead of mobile web access, we instead recommend access via the CloudCherry Insights Center mobile apps for iOS and Android, which provide the ability to check responses on the go. ↩︎