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Guides

Guides below provide step-by-step instructions to setting up various modules in Cisco Webex Experience Management.

Invitations User Guides

Global delivery invitation management module enables a personalized experience for the customer receiving survey invitations across various channels. These survey invitations can be configured and reused across chosen transmission channels like SMS/Email/Mobile/Web while requiring no PII information to be stored in the Webex Experience Management platform.

The guides listed below give comprehensive guidelines to set up invitations module in Experience Management.

Delivery Policy User Guide

Message Template User Guide

Token Template User Guide

Dispatch User Guide

Account Configuration Management User Guide

Our approach to handling PII data, and ability to configure this differently in Experience Management is detailed in the guide below.

PII Handling in Experience Management

Invitations Troubleshooting Guide

Some of the common challenges that users face, and troubleshooting instructions to resolve them are provided below.

Troubleshooting Guide