Improve Customer Satisfaction
And Drive Customer Centricity
CloudCherry helps organizations find out how satisfied customers are with their products, services, and the overall experience. Track the Customer Satisfaction score or CSAT in real-time to understand how the customer feels about doing business with a brand. CSAT is usually measured on a 5-point scale (Extremely Satisfied – Extremely Dissatisfied).
How Global Organizations Track
CSAT With CloudCherry
Your customer satisfaction score can be viewed visually in different ways. Make use of Pie Charts or Doughnuts Charts on our dashboard to look at CSAT in interesting ways.
Custom dashboards can be created for different departments and roles to benchmark segment-wise CSAT scores (CSAT for onboarding, purchase and more) with overall company scores.
Why do customers give you a low or high CSAT? Analyze your CSAT scores to derive insights into customer sentiment, behaviour and their interactions. Make use of advanced and predictive analytics to understand how customer expectations influence your CSAT.
CloudCherry provides scorecards for every aspect (onboarding, purchase and so on) that is assessed in CSAT surveys. Based on this, create customer satisfaction goals and KRAs across the company to drive customer centricity.
CloudCherry helps in making CSAT actionable. Create an alert for whenever a customer gives a ‘Very Dissatisfied’ rating, or a ‘Highly Satisfied’ rating, on a Customer Satisfaction Survey. Route the notification to a specific department or role, or even create a ticket to track and resolve the issue with the customer (in case of negative feedback).
At the same time, analyze CSAT trends to drive more organization-wide continuous strategic improvements. Identify and rectify process loopholes and other shortcomings to drive customer satisfaction.