Episode 1: Sweets of CX Introduction

Customer experience is a tough field. We try to lighten the load by bringing on experts, consultants, and those on the front lines doing it everyday…

Published: August 13, 2019

Episode 2: Shep Hyken – The Convenience Revolution

Shep talks about the his book the convenience revolution and the amazing brands out there that are doing it right…

Published: August 21, 2019

Episode 3: Jeff Toister – CX Vision: Why it’s critical and how to build it.

Jeff gives us not only his framework to building a good CX vision but he tells us where to find a real template…

Published: August 25, 2019

Episode 4: Matt Dixon – How Digital Transformation Has Reinvented Customer Experience

Matt Dixon from Tethr joins us to talk about how technology has helped create customer experience at different levels…

Published: September 01, 2019

Episode 5: Eric Ullman – Brand Promise; CX Delivered

Eric Ullman from CX Alchemy gives a unique take on who owns the brand voice and how the CX team at an organization often has to fulfill that brand…

Published: September 08, 2019