Get CloudCherry to analyse your customer’s journey, solve problems and delight them
Puma enhanced their ‘Customer Experience’ with the help of CloudCherry.
Derive path-breaking customer insights that shape CX investments
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With CloudCherry’s Journey Builder, map customer interactions across multiple touchpoints to build complete end-to-end journeys. Gain actionable insights at each stage of the journey from recommendations on customer likes/dislikes, how to improve loyalty metrics, and other aspects of customer experience (CX).
CloudCherry offers multiple direct customer feedback channels such as email, website, smart devices, in-app, IVR surveys and more. Quickly customize surveys using CloudCherry’s Questionnaire Builder and send them across direct touchpoints by running multiple campaigns.
We offer a flexible and centralized platform to view and analyze customer data. This means that different teams right from Sales and Marketing to Finance and Product are viewing relevant metrics and creating action plans that are in-sync with customer needs.
Readily integrate with contact centers and CRM systems to act on feedback. Omni-channel responses can be raised as tickets and assigned to contact center agents, who get to view the entire customer journey and the history of transactions from the CRM system in order to personalize contact center interactions and effectively close the loop.
We offer cross-tabulation analysis that produces contingency tables to clearly show the interdependence between variables. Create simple 2*2 contingency tables that compare two variables directly (Sales Revenue vs NPS category) or perform more complex analysis with multiple variables (Sales Revenue vs Month of Sales & NPS Rating).
Knowing the relationships between factors that drive CX makes it a whole lot easier to know what to improve in order to deliver delight.
Leverage our churn predictor tool to anticipate poor customer experiences, and predict how customers will react when the relationship with the brand is tested, so you can take preemptive steps to combat churn.
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