Monitor Transactional Experiences to Drive Loyalty
Trigger real-time surveys post every customer transaction
Listening to your Customers Made Simple And Delightful
Automate the process of sending out surveys to your customers post a transaction. Use this channel to track transactional experiences on time and identify pain points along the transactional process through quickly delivered insights.
- When a customer interaction ends with a transaction, trigger a survey immediately to the customer via Email, SMS or Pop-up surveys.
- Suitable for large firms where feedback systems need to work seamlessly with ERP software.
- Identify shortcomings of the transaction process through contextual customer insights.