Monitor and act on Social Media Feedback In Real-Time
Reduce negative feedback on social by engaging with customers proactively
Listening to your Customers Made Simple And Delightful
Make social customer service more actionable and proactive. Understand customer sentiment on social platforms in real-time by analyzing tweets, comments and resolve queries before they lead to severe negative public backlash.
- Collate and analyze tweets from Twitter that mention your username or a set hashtag.
- Extract the sentiment (positive, negative or neutral) behind customer comments on social in real-time.
- Set real-time alerts to proactively address customer complaints before they damage your brand’s social reputation