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Puma enhanced their ‘Customer Experience’ with the help of CloudCherry.
Hyken- acclaimed author, speaker, CX Expert, and this week’s ‘Sweets of CX’
guest- discusses his latest book, ‘The Convenience Revolution’. And- trust us-
it’s a Revolution you want to be a part of.
Amazon to Uber, to the travel convenience of a guitar that folds in half (no,
we’re not joking), companies and products that are truly making a mark know
that convenience is king.
his discussion with CloudCherry’s very own James Gilbert, Shep shares with us
the 6 Principles that drive a convenient experience, offering fantastic
examples of each. As he says, “The
company that can add convenience to already good customer service has an
opportunity to disrupt their competition- maybe even an industry.” Now, THAT’s
the sweet stuff.
can find this interview, and many more, by subscribing to ‘The Sweets of CX’
Podcast on iTunes. If you don’t use iTunes, you
can listen to every episode by clicking here.
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time and Be Amazing or Go Home. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset.