Designing the Perfect Voice of Customer Strategy

[Infographic] Designing the perfect Voice of the Customer strategy

AvatarCloudCherry | August 17, 2016

 

“Your most unhappy customers are your greatest source of learning”

– Bill Gates

But…. how do you learn from your customers if you’re not willing to ask? This is the whole point of prioritizing customer feedback and creating a ‘Voice of the Customer’ (VoC) strategy.

And in the infographic below, we take a look at how companies, irrespective of size and scale, can implement an effective Voice of the Customer program to arrive at deeper customer insight.

Do you want to use the Voice of the Customer to improve your business?