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It is International Women’s Day, a day to honor and celebrate the achievements of women who inspire us in their own unique ways. It’s a day to remember why ‘Women’ all around us are so amazing.
“If you want anything said, ask a man. If you want something done, ask a woman.”– Margaret Thatcher said it and we can’t agree any less! In-depth neuroscience researches tell us that there are biological differences in the way a woman and a man would think but that does not prove men can soar higher than women in leadership capabilities. To prove a point, this year on International Women’s Day, we want to acknowledge ‘The Top Women CXOs’ who have inspired the world with their Customer Experience skills. Here are those amazing wonder women who can take on any hurdle with a smile on their faces!
She is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. Jeanne has over 35 years of experience into ‘Customer Experience’ as she learned early on from her father. She is specialized at guide leaders and businesses to earn customer-driven growth and development. Jeanne is the author of the famous book, “Chief Customer Officer” (Jossey-Bass, 2006). The book was the first and one of its kind, at the time, to address the role of a customer leadership executive. It soon became a bestseller and has been translated into eight languages.
She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is currently the CEO/Founder of 360Connext, a global Customer Experience consulting firm. Her zeal about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world, makes her so very special. Her mission is “To Create Fewer Ruined Days for Customers™.” She is an active writer and blogger.
The founder and CEO (Chief Experience Officer, of course!) of CX Journey Inc- She’s got 25 years of experience in both helping companies understand their customers and employees and identifying what drives engagement, satisfaction, retention and the overall experience – so that, together, a better experience for all constituents can be designed. She blogs at CX-Journey, where she shares her passion for helping companies understand the importance of the employee experience and its role in delivering an exceptional customer experience, as well as transform their cultures to ensure the customer is at the center of all conversations. She was recently recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and has been recognized by several other organizations as a top influencer in CX.
What sets Melinda apart is her unique experience, her deep understanding of how a customer experience strategy is established early, and how it must evolve over time as the business grows. She is the founding Member of San Francisco Customer Experience Professionals Association (CXPA). Melinda has worked with SalesForce for a decade and says that those were the best years of her career. She was directly involved in studying & experimenting with growth practices that created one of the most enviable companies in the SaaS industry, arguably. She is specialized at both customer success and customer advocacy in both post-sales and product functions.
She is the head of Customer Experience at Courts Malaysia SDN BHD. Her journey as into CX started about 21 years back with Courts and she believes, it is her biggest achievement in life. She specializes in understanding Customer Journey Management in-depth and has a keen sense to create Customer delight in every step of the way. Rashiruleneey quotes- “Happy Customer will help to RETAIN and REGAIN the customer for long term relationship and company to CONQUER the business in the long term.”- CEO of Courts , Mr Dominic Wong. Her idea for creating true customer delight involves the “High-five” principle of CX.
She is the keynote speaker and founder at ‘The Client Whisperer’. Katherine has an experience of 20 years and counting in creating awesome customer experiences through understanding customer journeys a lot better. She has a keen sense in crafting engaging CX and she trains teams across the globe to scale heights in building a better brand. Katherine believes in- “Customers are no longer buying products, they are buying EXPERIENCES through products and services.”
She is the CEO of Customer Experience Connexion, a recognized international speaker on Customer Experience and Partner of the Customer Experience Game for South Africa. in 2006, Lynn attended the Disney Institute Quality Service Course in Florida, USA and has subsequently attended a Customer Experience Masterclass in Dubai, qualified as a Customer Journey Mapping Facilitator and achieved ‘Customer Experience Specialist (CXS) certification through CX University.
In November 2018, Lynn was a Judge at the Customer Experience International Awards in Amsterdam, where she Judged on CX Strategy Design and Implementation from global companies. In January 2019, Lynn was also a Judge at the ‘Gulf Customer Experience Awards’ in Dubai, where she Judged in the ‘Employee Experience’ and ‘CX in Retail’ categories.
Over and above speaking around the world on Customer Experience, Lynn consults to businesses both large and small on designing and implementing CX Strategies.
She is a firm believer of Employee Experience. Her company specializes in Career matters, Corporate Trainings, Inspiring Talks, Career Coaching, Virtual Speaking, and Career Education Masterclasses. Erica believes that in today’s day-and-age, every employee wants to stay on the top of their game and that the company needs to understand an Employee’s journey to retain them. Erica is the founder of ‘The Career Equation’ and is also the author of ‘Your Life Plan’. Even though she doesn’t come from the CX domain, she is still an inspirational person who understands that employee experience is equally important to build a successful business.
These wonderful Superwomen are not only doing a fantastic job at their own companies or lives, they are also paving way for many other women to come forward and achieve more than they already are… They are inspirational, they are realistic, and they are a league of their own! We at CloudCherry, would love to celebrate such marvellous ladies! Happy Women’s Day!!!