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CHAMPION. A simple search will tell
you it’s, ‘a person who fights or
argues for a cause or on behalf of someone else.’ Hmmm…sounds like CX to me.
So, what makes a true CX Champion?
According to some of our 2019-2020 CX Championship Judges, it comes down to a
few very important things.
Ullman of CX Alchemy defines it as, “someone who lives and breathes Customer
Experience.” He adds, “You have to have this certain love for people. You have
to have this ability to help others come along to that perspective.”
Walters’ thoughts? “A CX Champion- no matter
their title- finds ways to literally advocate for the customer on their behalf.
Some of Customer Experience work is about the hard truths. That’s the role we
play.” She’s also all about the real-life implications that role plays in our
business results, and the paramount importance of making sure our leaders
what does our very 1st CX Champ, Nate Brown have to say? He advocates for what
he calls the “Gandalf effect…bringing people together and galvanizing them on a
single quest”, the “Cheerleader effect…motivating people along the way (through
orcs and spiders and a whole bunch of BS)”, and the “Chuck Norris
Effect…Sometimes you’ve gotta put the pom-poms down and put on your boxing
way you slice it, the point is this: CloudCherry
asked for CX Champions, and CX Champions are what we got! From over 100
stellar submissions, the judges carefully deliberated and decided to award the title
(along with fantastic, personalized championship belts and a cash prize) to
candidates that fell into both the Practitioner category, and the Influencer Category.
These Champs came down to 4 spectacular individuals.
further ado, our 2019-2020 1st Place CX Champion, in the role of
Practitioner, is…drum roll, please…JANET
PRETEROTI– AVP, Member Experience at Clearview Federal
truly impressive power-point presentation she submitted to the glowing recommendations
from her nominators, to- and this is key- the work she does every day, it
became crystal clear Janet deserved the Title of 2019-2020 CX Champ.
to Sandy Michaels- Manager of Member Advocacy at Clearview, “Janet
exemplifies top-notch service daily. She encourages her staff to not only
provide great service and experiences for their members, but more importantly,
to make personal connections with them.”
personal connections are what another of our judges, Annette Franz, was
particularly impressed with. According to Annette, “The key here is story,”
emphasizing that- when it comes to our champ- it’s ALL about the HUMAN
what did Janet have to say about her own contribution? “In all honesty, I feel I have gone from
teacher to student…I learn from our team daily what it means to create
experience for others, to connect with people on a deeply human level, and to
make our business about the people we serve.”
behalf of all of us striving for the kind of excellence you emulate- Brava,
closely on her heels, our 2nd Place CX Champion, in the role of
Practitioner, is…envelope, please…SARAH
MEYERDIRK, VP and Director of CX at Promomash.
to her nominator, Yuval Selik, “Sarah doesn’t give up…never. It’s not in her vocabulary…Without her, the
company would NEVER
in the way we have with triple-digit growth year over year.
you speak of superheroes, Sarah is an actual superhero. At Promomash…her
superhero avatar is Wonder Woman.”
hail the Wonder Woman of CX! Sarah’s clients and colleagues rave about the
improvements she’s made. Our judges applaud the ‘raw and from the heart’
approach she takes. And, according to Eric Ullman, it’s often a subject of
heated debate as to whose brilliant idea it was to bring her on in her company.
No surprise there. Congratulations, Sarah Meyerdirk!
on to the Influencer Champs, our 1st Place CX Influencer is…deep
DEMPSEY, Customer Experience Manager at NumberBarn.
is what CloudCherry’s first CX Champ- Nate Brown- calls, “exactly the type of
ambassador that the Customer Experience space needs. She has been encouraging
others and giving freely of her knowledge for nearly a decade through a highly
successful blog, a vlog series, multiple conference sessions, and acting as a facilitator
inside of CX Accelerator.” Eric Ullman agrees that she is, “a huge, huge
giver,” and Annette Franz dubs her, “a force to be reckoned with.”
huge Congratulations to you, Jenny!
our 2nd place CX Influencer is…yes, still pausing for dramatic
ROEMEN, Senior CX Consultant at TTEC.
Marois, Becky’s nominator calls her, “the epitome of a CX hero! Becky lives and
breathes top-notch customer experience.” And, with a submission video that left
our judges in stitches, you can add goofy comic to her impressive resume!
James Gilbert applauds her, “frame of mind on how we need to intertwine
Marketing and the Customer Experience more and more.” And, as Becky herself
puts it, “At the end of the day, awards and recognition is a tip of the hat
that I’m moving in the right direction. But, the real reward for me comes from
having other people love what they do, make differences in their organizations,
and change the trajectory of business decision-making because of Customer
Experience…Making bigger impact, spreading my ideas, sharing thought
leadership, and helping people grow their careers are really what is the cherry
on top of my career.”
THAT, my friends, is the cherry on top of CloudCherry’s 2019-2020 CX
Championship. A huge thank you to all who participated, to our esteemed judges,
and to our spectacular CX Champs!