Get CloudCherry to analyse your customer’s journey, solve problems and delight them
Puma enhanced their ‘Customer Experience’ with the help of CloudCherry.
up the battle cry and learn the keys to finding that oft-elusive C-Suite Unity
in this week’s ‘Sweets of CX’ podcast. And,
who better to lead the charge than the one and only Jeanne Bliss of Customer Bliss– 5 time
Chief Customer Officer, CX Pioneer & Leadership Advisor, Speaker, Author, Cofounder
of CXPA.org, and our honored guest.
takes about 2.5 seconds to recognize and appreciate the refreshingly
no-nonsense approach Jeanne takes to business. When it comes to uniting the
C-Suite, she makes it clear that, ‘It’s about growth and about profitability of
the business,’ and that it absolutely ‘IS a growth engine! Otherwise it’s kumbaya/
we are the world/ let’s go hug customers.’ Breaking down what she calls her 5
competencies, there’s incredible insight in every sentence…And you’ll want to
encouraging people to check their pride at the door and assigning specific
tasks to ‘demystify’ the work, to practicing her definition of ‘Leadership
Bravery’ (all of which barely skims the surface, btw), Jeanne’s advice packs an
what brand has wowed her? Virgin Hotels (thanks to
their ‘deliberate decision to be fair’) wins that honor. As Jeanne puts it,
‘It’s really about modeling behavior that people can emulate. That’s what the
most beloved companies do. That’s what fuh-eeeew-ses people to you.’ We can certainly
all unite around that idea.
can find this interview, and many more, by subscribing to ‘The Sweets of CX’
Podcast on iTunes. If you don’t use iTunes, you
can listen to every episode by clicking here. Or find us on SoundCloud, Spotify, Stitcher, YouTube, Google play, Spreaker, and more.
Jeanne Bliss pioneered the role of the Chief Customer Officer
and is an architect of the customer experience movement. Since 1983, she’s been
a five-time Chief Customer Officer, coached 15,000 global executives on how to
earn admirable growth by improving lives, delivered 1,500 keynotes, written
four international best-selling books on Customer Experience, and cofounded the
Customer Experience Professional’s Association.