Chatbots

Why Chatbots represent the new face of Customer Engagement

CloudCherry | Featured | February 23, 2017

While chatbots have been lingering around for quite some time now, their applicability in truly helping customers interact more effectively and easily with brands has made their stock rise higher than ever. Especially with modern-day customers wanting things at the click of a button, chatbots are, in a way, the saviors of your business today!

Not only that, they represent sound technology that can be leveraged to not just create meaningful customer-brand conversations but also deliver quality customer service and customer experience.

In this infographic below, we take a detailed look at how the advancement of chatbots has dovetailed with dynamism in customer behaviour, brought about a new wave of customer engagement strategies, and enabled brands to be ‘more available’ for their customers!

chatbots

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