Delight Your Customers

Customer Experience

Promises, Promises, Promises.

It’s ALL about keeping promises with CX. And, on this week’s ‘Sweets of CX’Podcast, Eric Ullman - Customer and Employee Experience Strategist and owner of CX Alchemy - offers some…

Customer Experience

K.I.S.S (Keeping it Simple Stupid)

No, we’re not talking about the chocolate variety. It’s all about the delicious strategy of Keeping It Simple, Stupid...A philosophy highly recommended by Matt Dixon-Chief Product & Research Leader at…

Customer Experience

What exactly IS a CX Vision?

Acclaimed Writer, Consultant, CX Trainer, and this week’s guest of ‘The Sweets of CX’, Jeff Toister , likes to think of it as, “a compass that always points you in…

Customer Experience

Thank You is Never a Short Message

You might have heard the news. If you haven't please find it here.   It seems like ages ago we started in that 400 Sft office in Chennai with very…

Customer Experience

A CX Snapshot: 2019 Insights from B2B Organizations

  Photo by Austin Distel  Photo by Ambrose Chua  Originating in the tech sector, customer experience (CX) is now a hot topic in the B2B space—so hot, in fact, that…