Great Customer Experiences
Start With Great Collaboration
CloudCherry’s CX solution helps organization abolish internal silos. We ensure that a delightful CX is one that is consistent across all touchpoints, irrespective of whether the customer is interacting with your sales, marketing or contact center staff. In order to enable seamless collaboration, create customized dashboards for your teams based on their roles so that every department is aligned with the end goal of improving CX.
How Cloudcherry Helps Global Organizations
Deliver Consistent CX
Organizations can make use of our ‘Spaces’ feature to drive collaboration between teams and create tangible action plans that improve CX. Every user within the organization can create their own spaces to visualize customer data based on their needs without digressing from the organization-wide goals.
Each space will have its own custom dashboard, response and metric trends, widgets, response analysis and other sections. For instance, a store manager can create a space where he views store performance related metrics (ambience, product quality and more) whereas a CEO can track key organization-wide metrics like NPS, CSAT in his/her space.
CloudCherry’s Questionnaire Builder enables organizations to customize questions for different spaces and departments. This means various teams can run personalized surveys across multiple touchpoints to constantly monitor their performance.
This allows multiple users (managers, C-level executives and more) to streamline surveys and focus on monitoring different aspects of the customer experience. For instance, a store manager can create surveys with questions on store ambience, product variety and so on, whereas a digital marketing head can ask questions related to website experience, navigation and more.
Set customized key performance indicators (KPIs) for different departments based on their functions. For instance, set a CSAT target for one of your stores, NPS target for your website, and a Customer Effort Score target for your contact center.
Based on the KPIs set, we ensure that each team is empowered with relevant actionable insights to reach their goals, and contribute to overall customer loyalty, retention and profitability.