Delivering Predictive Insights
That Shape Delightful CX
CloudCherry empowers organizations to tap into customer feedback data and derive insights that are not just path-breaking but also proactive and future-looking. Our insights help you determine future CX improvement plans, identify factors that influence CX and make the right investments to drive customer centricity organization-wide. What’s even better is that you get to see these powerful insights in real-time!
How Cloudcherry Powers Global Organizations To Be
CloudCherry helps you identify and drill down into future customer needs and aspirations. Run multiple what-if scenarios on our platform to analyze the impact of CX improvement strategies.
What is the impact of repeat business if I improve store ambience rating by 15%? We provide organizations with the ability to predict future customer behavior and create CX strategies that drive tangible financial outcomes.
Tracking key metrics like NPS, CSAT, and CES should ultimately help drive loyalty and retention. Which is why CloudCherry helps users not only monitor these metrics but also analyze trends across different timelines (weekly, monthly, yearly basis and more).
Why has my NPS reduced this month compared to last month? Use our simple widgets to keep track of these trends at any point of time. Also, organizations can also drill down into customer response trends to find out how customer feedback rates are varying over time.
With CloudCherry, organizations can identify the core influencers of CX (store ambience, website experience, staff efficiency, and so on), discover correlations between them and then establish causation. This gives you a 360-degree view of the customer experience, enabling better data-driven decisions and strategies.
Bring down customer churn significantly by using our churn predictor tool. Anticipate poor customer experiences, predict how customers will react when the relationship with the brand is tested, and take preemptive steps to combat churn.