Get CloudCherry to analyse your customer’s journey, solve problems and delight them
Puma enhanced their ‘Customer Experience’ with the help of CloudCherry.
Customer experience management built from equal parts love and science.
CloudCherry, The way you always wished CX would be
The CX platform allowed us to collect feedback in real time. I saw the commitment of
CloudCherry as a partner as they were willing to customize the solution based on
PUMA’s needs and improve the platform based on our feedback, which was very
important for us in a dynamic retail environment.
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HEAD OF RETAIL (SEA)
“The CX platform allowed us to collect feedback in real time. I saw the commitment of CloudCherry as a partner as they were willing to customize the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment.”
“We chose CloudCherry because of customer journey mapping. No other competitors in CX space have focused or started the strategy of measuring customer experiential data using journey mapping. This feature was something we were looking for a long time. It brought all the customer data in one place and we were able to gain insights and make sound business decisions easily.”
Senior VP, Customer Strategy
Chelsea Rae Lee
“CloudCherry helped our Customer Loyalty Program scale, expand and thrive. Their support, consultation and comprehensive approach to Voice of Customer saved us time and money! Best in class tools, and systems helped to quickly analyze our unstructured data and turn what was qualitative data into quantitative data. We are focused on taking our program to the next level this year. CloudCherry has been an excellent partner and consultant, with their expertise and capabilities, I’m confident we will exceed our goals!”
Senior Program Manager
“We’re trying to become embedded in our customers’ lives through our journeys. Adoption must go up, cost of acquisition must go down, and the cost of the transaction must go down. All these costs fall off from how you designed your journey and your delivery processes. Looking across all the journeys, you need to understand the cost of keeping your customers engaged. This is how you determine whether your customer experience is impacting results across the entire journey.”
Regional Head Customer Journey Experience
“Using CloudCherry, we are able to deploy feedback surveys quickly on our own. Further, by using the right channels and making surveys more engaging, we increased response rates by 20%. All customer feedback is now available on one platform, for us to analyse holistically. Using the in-built data analytics tools on the platform, we have implemented improvements in service at our stores that resulted in NPS going up by over 20%. The CloudCherry team deeply understands our needs and has been successful in providing the right solution with the right support; enabling us in achieving our customer experience goals at a reasonable budget. CloudCherry is also giving new features and updates regularly, that helps us in developing our customer experience program further.”
Head of Customer Service – COURTS (Malaysia)
Rashiruleneey Rashid (Eneey)
“We strive to really listen to concerns and focus on making improvements, whether it means changing processes, policies and/or vendor changes. We want the members to know that we care, we listen and what they tell us is important. Every comment and score is analyzed and presented on our CloudCherry dashboard. CloudCherry helps with our strategic priorities to create a segregated member experience by measuring and acting upon our member’s feedback that helps us meet our goals.”
Member Experience Manager
“Cloud cherry has helped us better understand the customer journey and find areas of improvement. Its great working with their young and passionate team, a team that understands the challenges involved in creating and monitoring great customer experience in an airline like Vistara, which likes to refer to itself as #NotJustAnotherAirline”
Chief Strategy and Commercial Officer
“At Solarity Credit Union, we are committed to providing extraordinary experiences that exceed expectations of our members. CloudCherry software has helped us enhance our member experience tremendously by highlighting areas we can improve upon, as well as areas that we are excelling in. The feedback we receive on the platform helps us direct our efforts efficiently, as we are crafting the ideal member journey. The team at CloudCherry has closely collaborated with us on our journey to deliver delightful member experiences.”
Member Experience Enthusiast
The Three Pillars of CX
Measuring the Customer Journey
Understand the customer experience through a continuous collection of moments across their journey.
Key to your customer experience
Understand the customer experience by breaking through the data silos, and combining operational, transactional, and experiential data.
CX leaders can pinpoint and drive ROI
Take the guess work out of your customer experience with advance predictive analytics and find out what truly matters to your customers and bottom line.
THEY’RE THE BEST IN THE BUSINESS
Integrated products and complementary services to drive the business outcomes you want
Integration with Cisco’s
Webex Contact Center to
extend CX to Cisco’s
customer and partner network
Marrying Nielsen’s market
research expertise with
The power of Azure and
machine learning to deliver
LET’S BATTLE THE NORM
Disrupting the CX Market
Advancing the CX industry through strategic innovation
CloudCherry… is a relatively new entrant in the VoC market. The company aims to disrupt existing leaders through its combination of a journey-oriented solution with predictive analytics and out-of-the-box integration to several customer engagement center (CEC)/CRM platforms.
Gartner Report Insights
BY THE NUMBERS
CloudCherry vs. The Rest